Last Updated: 3 May 2026

Coffer Studio (“we”, “us”, or “our”) is an industrial design studio based in Adelaide, South Australia. We provide end-to-end industrial design services and operate an online shop offering both digital and physical products.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, submit an enquiry, engage us for design services, or purchase products through our shop.

We are committed to handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). By using our website or purchasing from our shop, you acknowledge the practices described in this policy.

1. Who We Are

• Business Name: Coffer Studio
• Location: Adelaide, South Australia, Australia
• Services: Industrial design, product development, CMF specification, prototyping, design for manufacturing, and online retail (digital and physical products).
• Contact: hello@cofferstudio.com

2. Information We Collect

We collect information that is reasonably necessary to provide our services, fulfil orders, and operate our website. We collect information in two ways: directly from you, and automatically through your use of our site.

2.1 Information You Provide Directly

• Full name and contact details (email address, phone number)
• Billing and shipping address (for physical product orders)
• Payment information — processed securely by our payment gateway provider; we do not store your card details on our servers
• Order details and purchase history
• Project enquiry information, design briefs, and specifications
• Account login credentials if you create a store account
• Messages, emails, or other correspondence you send us

2.2 Information Collected Automatically

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookie identifiers and session data (see Section 7)
• Purchase behaviour and browsing patterns within our shop

2.3 Information We Do Not Collect

We do not collect sensitive information (such as health, financial account details, or government identifiers) unless you voluntarily provide it for a specific project purpose and give your express consent. We do not knowingly collect personal information from anyone under the age of 16.

3. Why We Collect Your Information

We use your personal information for the following purposes:

3.1 Operating Our Online Shop

• Processing and fulfilling orders for both physical and digital products
• Sending order confirmations, receipts, and shipping notifications
• Delivering digital products via download links or email after purchase
• Coordinating physical product delivery including sharing your shipping address with our logistics partners
• Managing returns, refunds, and customer support
• Preventing fraud and securing transactions

3.2 Providing Design Services

• Responding to project enquiries and assessing project fit
• Delivering design work and managing client engagements
• Communicating project updates, timelines, and deliverables
• Issuing invoices and maintaining financial records

3.3 Website And Business Operations

• Improving our website experience and shop functionality
• Analysing how visitors use our site to inform future development
• Complying with Australian legal and tax obligations
• Protecting against fraudulent or harmful activity

4. Digital Products — Specific Considerations

When you purchase a digital product (such as design files, templates, print-ready artwork, or downloadable guides) from our shop, the following applies:

• Delivery: Digital products are delivered by email or secure download link. We retain your email address to facilitate re-delivery if a download fails.
• Licensing: Purchases are for personal or commercial use as specified at the point of sale. Your purchase record is retained to verify licensing entitlement if queried.
• No Returns On Digital Products: Due to the nature of digital goods, all sales are final once a file has been accessed or downloaded, consistent with Australian Consumer Law.

We do not share your identity with third parties in connection with digital product purchases, except where required by law.

5. Physical Products — Specific Considerations

When you purchase a physical product from our shop, the following applies:

• Shipping Address: Your name and delivery address are shared with our shipping and logistics partners solely to fulfil your order.
• Customs And Duties: For international orders, your contact and address details may be shared with relevant customs authorities as required.
• Returns: If you initiate a return, we will use your contact and address details to process it in accordance with our Refund Policy and Australian Consumer Law.

6. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it only in the following circumstances:

• Payment Processors: Your payment details are handled by our third-party payment gateway (e.g. Stripe or PayPal). We do not store card numbers on our servers. These providers have their own privacy policies.
• Shipping And Logistics Partners: Your name and delivery address are shared with couriers and postal services to fulfil physical product orders.
• Website Service Providers: Platforms we use to operate our website and shop (e.g. WooCommerce, WordPress hosting, Google Analytics) may process your data as part of their service to us. They are contractually required to protect it.
• Email And Communication Tools: We use third-party email services to send order confirmations and communications. These providers access your email address only to deliver messages on our behalf.
• Manufacturing And Supplier Partners: For design service clients, project specifications may be shared with relevant factories or suppliers. Personal contact details are only shared with your explicit knowledge.
• Legal And Regulatory Requirements: We may disclose your information if required by law, a court order, or a regulatory authority.
• Business Transfers: If Coffer Studio is acquired, merged, or restructured, your information may form part of the transferred assets. Affected individuals will be notified as required by law.

7. Cookies And Tracking Technologies

Our website uses cookies — small text files stored on your device — and similar tracking technologies to operate our shop and improve your experience.

7.1 Types Of Cookies We Use

• Essential Cookies: Required for the website and shop to function (e.g. maintaining your shopping cart and login session). These cannot be disabled.
• Functional Cookies: Remember your preferences such as currency, language, and previously viewed items.
• Analytics Cookies: Help us understand how visitors use our site (e.g. Google Analytics). Data is aggregated and anonymised where possible.
• Marketing Cookies: May be used to show relevant content or measure the effectiveness of our communications. These are only placed with your consent.

7.2 Managing Cookies

You can control or disable cookies through your browser settings. Disabling essential cookies will affect your ability to use the shop (e.g. your cart may not function). For analytics and marketing cookies, you may also use our cookie preference tool when it appears on the site.

8. Overseas Disclosure

Some of our third-party service providers (such as payment processors, email platforms, and cloud hosting services) may store or process your data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure those providers handle your information consistently with the Australian Privacy Principles. By using our website and shop, you consent to your information being processed in this way.

9. How Long We Keep Your Information

• Order Records: Retained for a minimum of 7 years to comply with Australian taxation and accounting obligations.
• Client Project Files: Retained for the duration of the engagement plus a reasonable period thereafter in case of queries or follow-up work.
• Website Analytics Data: Typically retained for up to 26 months in aggregated or anonymised form.
• Marketing Communications: Contact details used for marketing are retained until you unsubscribe or request removal.

When information is no longer required, we take reasonable steps to destroy or de-identify it securely.

10. Security Of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include SSL encryption on our website, secure payment processing via trusted third-party gateways, restricted access to personal data within our operations, and regular review of our security practices.

No method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

11. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to correct information that is inaccurate, incomplete, or out of date.
• Deletion: Request that we delete your personal information, subject to our legal obligations to retain certain records.
• Opt-Out Of Marketing: Unsubscribe from any marketing communications at any time.

To exercise any of these rights, contact us at the details in Section 14. We will respond within 30 days. We may need to verify your identity before processing your request.

12. Children’s Privacy

Our website and shop are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will take steps to delete it promptly.

13. Links To Third-Party Websites

Our website may contain links to external websites or platforms (such as social media profiles or supplier sites). We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies independently.

14. Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. When we do, we will update the “Last Updated” date at the top of this page. For significant changes, we will provide a more prominent notice (such as an email notification to registered customers or a banner on our website).

Continued use of our website or shop after any changes constitutes acceptance of the updated policy.

15. Complaints And The OAIC

If you have a concern about how we handle your personal information, please contact us first so we can attempt to resolve it. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

16. Contact Us

For any questions, access requests, corrections, or complaints relating to this Privacy Policy, please contact us:

• Business: Coffer Studio
• Location: Adelaide, South Australia, Australia
• Email: hello@cofferstudio.com
• Website: www.cofferstudio.com